Schuette Announces $136 Million State-Federal Settlement with Chase to Address Unlawful Credit Card Debt Collection

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LANSING, MI – Michigan Attorney General Bill Schuette today announced that Chase Bank USA N.A. and Chase Bankcard Services Inc. will reform its unlawful credit card debt collection practices through a $136 million joint state-federal settlement with Michigan and attorneys general in 47 states plus the District of Columbia, and the Consumer Financial Protection Bureau (CFPB).chase bank

“Michigan families should never have to face unlawful credit card debt collection when they are already trying to make ends meet,” Schuette said. “I am pleased that as a result of this settlement, we are better able to protect consumers from unlawful credit card debt collection practices going forward. We will continue to aggressively pursue anyone seeking to skirt the rules at the expense of Michigan families and their hard-earned dollars.”

Allegations resolved by this settlement of Chase’s unlawful credit card debt collection include instances where the listed debt was the wrong amount, was tied to the wrong person, was discharged, time barred or very old—what’s often called ‘zombie debt.’ The joint state-federal agreement, through an assurance of voluntary discontinuance with the states and a separate order with the CFPB, follows an investigation into Chase’s past debt collection practices.

Agreement Requires Debt Collection Reforms

The agreement requires Chase to significantly reform its credit card debt collection practices in areas of declarations, collections litigation, debt sales and debt buying. Debt buying involves the sale of debt by creditors or other debt owners, often for pennies on the dollar, to buyers who then attempt to collect the debt at full value or sell it to other buyers.

Among other reforms, the agreement requires new safeguards to help ensure debt information is accurate and inaccurate data is corrected, provides additional information to consumers who owe debts, and bars Chase’s debt buyers from reselling consumer debts to other purchasers.

Investigation Uncovered Unlawful Debt Collection Practices

According to the joint state-federal probe, Chase:

  • Subjected consumers to collections activity for accounts that were not theirs, in amounts that were incorrect or uncollectable.
  • Subjected consumers to inaccurate credit reporting and unlawful judgments that may affect consumers’ ability to obtain credit, employment, housing and insurance in the future.
  • Sold certain accounts to debt buyers that were inaccurate, settled, discharged in bankruptcy, not owed by the consumer, or otherwise uncollectable.
  • Filed lawsuits and obtained judgments against consumers using false and deceptive affidavits and other documents that were prepared without following required procedures, a practice commonly referred to as ‘robo-signing.’ These practices misled consumers and courts and caused consumers to pay false or incorrect debt and incur legal expenses and court fees to defend against invalid or excessive claims.
  • Made calculation errors when filing debt collection lawsuits that sometimes resulted in judgments against consumers for incorrect amounts.

Chase Suspended Credit Card Debt Sales and Collections Litigation

Chase suspended its consumer credit card debt sales in 2013 and collections litigation in 2011. In 2012 Chase maintained approximately 64.5 million open accounts with $124 billion in outstanding credit card debt. From 2009-2013, Chase recovered approximately $4.5 billion of debt from defaulted accounts through collection lawsuits, selling defaulted accounts to third-party debt buyers, or both.

Chase to Cease Collecting on an Estimated 12,953 Michigan Consumers, 528,000 Nationwide

Chase has agreed to cease all collection efforts on more than 528,000 consumers, including an estimated 12,953 in Michigan. Chase sued the affected consumers for credit card debts and obtained judgments between January 1, 2009 and June 30, 2014. Chase will notify affected borrowers of the change and will request all three major credit reporting agencies to not report the judgments.

Consumer Restitution

The agreement also ensures that Chase will fulfill $50 million in consumer restitution through a separate 2013 consent order reached with the Office of the Comptroller of the Currency. Chase estimates that so far it has provided $600,000 in restitution to an estimated 570 consumers in Michigan.

If Chases’ consumer restitution through the OCC action falls short of $50 million by July 1, 2016, Chase must pay the remaining balance to state attorneys general and the CFPB.

Payment to States and CFPB

Chase will pay more than $95 million to the 47 participating states and the District of Columbia, an additional $11 million to the executive committee states that conducted the investigation and settlement negotiations, and $30 million to the CFPB. Michigan’s share is $3,159,564.

Consumers with Debt Collection Questions or Complaints

Debt collectors are bound by state and federal laws, including the Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from consumers. Consumers may also have the option of pursuing claims in state or federal court.

How to File a Complaint:

Michigan Attorney General Bill Schuette: Online at or by phone at 517-373-1140, Toll free: 877-765-8388

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