DETROIT, MI – At approximately 2:20 a.m. on Monday, April 25th, 2016, the Detroit Police Communications system experienced a technical issue that caused a disruption in radio operations.
A preliminary investigation into this incident has revealed that a tower malfunction caused the main server to overheat which resulted in a shutdown of the system.
There are several fail safe measures in place that should have prevented such an issue from occurring, however, due to some technological issues, these redundancies were also compromised. During the nearly two hour shutdown period, officers were dispatched to priority one calls via their personal cell phones.
It should be noted that at no time was 911 affected. Also during this period, we received 7 Priority 1 runs throughout the city, all of which were handled in a timely and safe manner.
Currently, our system is fully restored and there are no priority 1 calls for service being held and all calls for service have been responded to.
“We would like to reassure our citizens that there is no priority higher to us, than their safety and trust in their Police Department.” said Chief James Craig. “We will continue to work diligently to improve our technology to better assist us in responding to the needs of our citizens.”