Detroit’s 9-1-1 Central Dispatch Computer Systems Malfunction

DETROIT, MI – The computer systems for Detroit’s 9-1-1 central dispatch call system malfunctioned for several hours on Monday, May 15th, 2017.

It is reported that the system called “SUNGUARD” has been having problems for a some time now. The problems with SUNGUARD then affects the Computer-Aided Dispatch (CAD) software that central 9-1-1 dispatchers use to send officers on runs for assistance.

The Detroit CAD, which began operation in late 2005, is used cooperatively by Detroit’s Police, Fire, and EMS agencies. The system records information and provides real-time status of the response to each incident.

The problems with the Detroit CAD forced dispatchers to use a paper ticketing system on Monday.  This in-turn caused officers on the road to write down runs and directions because nothing could be sent to the computer systems in the officers vehicles out on the roads.

The downed computer systems cause safety concerns for officers. Police officers cannot run license plate information from their road units. That information must be called in, which is time consuming. It also puts citizens in danger if officers cannot respond quickly to high priority calls for help.

It is unknown if the problems with the computer systems for 9-1-1 central dispatch in Detroit are linked to problems with reported cyber attacks that have been plaguing systems around the world

Upon hearing of the news that 9-1-1 central dispatch was having problems with their computer systems, one person felt that investments are being put in the wrong areas and systems within the city. They felt that more money needs allocated to replace or upgrade what is needed within the emergency centers that affect Detroit.


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